Information We Collect

The type of information we collect depends on how you interact with our services. We only collect what's necessary to provide you with quality financial education and business leadership resources.

Information You Provide Directly

• Personal details like your name, email address, phone number, and business information when you register for programs or contact us
• Professional background information when you enrol in leadership courses or financial training programs
• Payment and billing details when you purchase our services or educational materials
• Communication preferences and feedback you share with our team
• Content you submit through forms, surveys, or educational assessments

Information Collected Automatically

When you visit our website or use our online platforms, we automatically collect certain technical information:

• Device information including IP address, browser type, and operating system
• Usage data about how you navigate our site and interact with our content
• Login timestamps and access patterns for security purposes
• Cookie data that helps us improve your experience (see our separate Cookie Policy for details)

How We Use Your Information

Your data serves specific purposes, all aimed at delivering better educational services and maintaining our relationship with you.

We base our data processing on several legal grounds under Australian privacy law, including your consent, contractual necessity (to deliver services you've signed up for), and our legitimate business interests in improving our educational offerings.

Sharing Your Information

We don't sell your personal information. Period. But we do need to share certain data with trusted partners who help us run our business.

Service Providers

We work with third-party companies that provide essential services:

• Cloud hosting providers who store our course materials and platform data
• Payment processors who handle financial transactions securely
• Email service providers for course communications and newsletters
• Analytics platforms that help us understand how people use our site

These providers are contractually bound to protect your data and can only use it for the specific purposes we authorize.

Professional Partners

For certain specialized programs, we may collaborate with industry experts, guest lecturers, or partner institutions. When this happens, we share only the minimum information needed and ensure our partners meet similar privacy standards.

Legal Requirements

Sometimes we're legally required to disclose information to government agencies, regulators, or law enforcement. This only happens when we receive a valid legal request or need to protect our rights and the safety of others.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

How to Exercise Your Rights

To make a privacy request, contact our Privacy Officer using the details at the top of this page. We'll need to verify your identity before processing certain requests. Include your full name, email address associated with your account, and a clear description of what you're requesting.

Most requests are free, though we may charge a reasonable fee for excessive or repeated requests. We'll respond within 30 days, or sooner when possible.

Data Security and Protection

Protecting your information is something we take seriously, not just because it's the law, but because it's the right thing to do.

Technical Measures

• End-to-end encryption for data transmission using industry-standard SSL/TLS protocols
• Secure, encrypted storage systems hosted in Australian data centres
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff accessing sensitive systems
• Automated backup systems with disaster recovery procedures

Organizational Measures

• Strict access controls limiting who can view personal data
• Mandatory privacy training for all staff members
• Clear data handling policies and procedures
• Regular review of third-party provider security practices
• Incident response plan for potential data breaches

Despite our best efforts, no system is completely secure. If we experience a data breach that's likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner as required by law.

Data Retention

We don't keep your information longer than necessary. How long we retain data depends on several factors.

Active Accounts

While you maintain an active account with us, we keep your personal information to provide ongoing services, support, and communications. You can request deletion at any time, though we may need to retain certain records for legal compliance.

Inactive Accounts

If you haven't engaged with our services for three years, we'll send you a reminder email. If we don't hear back within 90 days, we'll archive or delete non-essential data, keeping only what's required for legal purposes.

Legal Requirements

Australian tax law requires us to keep financial records for seven years. Some educational records must be retained for accreditation purposes. We maintain these records securely and delete them once the retention period expires.

International Data Transfers

We primarily store and process data within Australia. However, some of our service providers operate globally, which means your information may occasionally be transferred overseas.

When we transfer data internationally, we ensure adequate protection through:

• Contractual agreements requiring overseas recipients to meet Australian privacy standards
• Using service providers in countries with similar privacy protections to Australia
• Encryption during transfer and storage
• Regular audits of international service providers

Countries where data may be transferred include the United States (for cloud services), the United Kingdom (for payment processing), and Singapore (for certain analytics tools). All these transfers comply with APP 8 requirements.

Children's Privacy

Our business leadership and financial education services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us. If we discover we've accidentally collected information from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

Privacy practices evolve, and we may update this policy from time to time. When we make significant changes, we'll notify you by email and post the updated policy on our website.

The "Effective Date" at the top of this page shows when the current version came into effect. We encourage you to review this policy periodically, especially before providing new information or using new features.

Continuing to use our services after we post changes means you accept the updated policy. If you don't agree with changes, you can close your account or contact us to discuss your concerns.

Complaints and Disputes

If you're not happy with how we've handled your personal information, we want to hear about it and make things right.

Internal Complaint Process

Contact our Privacy Officer with details of your complaint. We'll acknowledge your complaint within five business days and investigate thoroughly. You should receive a response within 30 days explaining our findings and any actions we'll take.

External Review

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Mail: GPO Box 5218, Sydney NSW 2001